Please read this document carefully before using the koi388 platform. By registering or using our services, you agree to comply with all the terms and conditions stated herein.
A summary of the key points in the koi388 Terms and Conditions to help you understand them more easily.
Only users aged 18 and above are permitted to register and use the koi388 platform. Only one account is allowed per individual.
All financial transactions are conducted through legitimate Malaysian payment methods. Withdrawals are processed within the stipulated timeframe subject to compliance with platform requirements.
All bonuses are subject to the specified wagering (rollover) requirements. Bonuses cannot be withdrawn directly without first fulfilling those requirements.
Players are solely responsible for the security of their account. koi388 will never ask for your password through any communication channel.
Fraud, use of illegal software, system manipulation, and any activity that compromises the fairness of games are strictly prohibited and may result in account termination.
Koi388 reserves the right to amend these Terms and Conditions at any time. Notice will be provided via the platform, and continued use constitutes acceptance of the changes.
In this Terms and Conditions document, the following words and expressions carry the meanings stated below unless the context requires otherwise:
In the event of any inconsistency between different language versions of this document, the Bahasa Melayu version shall serve as the primary reference.
The koi388 platform is open only to individuals who have reached the age of 18 and above. koi388 reserves the right to request age verification documents at any time and will close the account of any user proven to be underage without any compensation.
Each individual is permitted to hold only one active account on the koi388 platform. Multiple account registrations by the same individual — whether using a different name, email address, phone number, or identification card details — are strictly prohibited. Violation of this rule may result in all associated accounts being closed and their balances forfeited.
Players are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes full name, identification card number, date of birth, phone number, and email address. koi388 reserves the right to request supporting documents to verify the information provided as part of our KYC (Know Your Customer) procedure.
Prior to the first withdrawal or when requested by koi388, Players are required to complete the identity verification process by submitting a copy of their Malaysian identity card (MyKad) or valid passport, proof of current address, and any other documents requested. This process is in place to protect Players and ensure the overall security of the platform.
Warning: Providing false information or altered documents is a serious offence that may result in immediate account closure and legal action where applicable.
Koi388 accepts deposits via supported Malaysian local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All deposits are processed in Malaysian Ringgit (MYR). koi388 does not charge any processing fees on deposits; however, your payment service provider may impose their own charges.
Minimum and maximum deposit limits are as displayed on the koi388 platform's deposit page. Players are encouraged to set personal deposit limits as part of responsible gaming practice. These limits can be adjusted through your account settings.
Withdrawal requests will be processed once all withdrawal conditions are met, including completed KYC verification and compliance with bonus wagering requirements (if applicable). Withdrawals to Malaysian bank accounts or e-wallets are typically processed within 1 to 3 business days, depending on the chosen payment method.
All transactions at koi388 are conducted in Malaysian Ringgit (MYR). koi388 is not responsible for any losses arising from foreign currency exchange rate differences if your deposit originates from a foreign currency source.
Koi388 offers a variety of bonuses to members, including welcome bonuses, reload bonuses, cashback bonuses, free bingo tickets, and other seasonal promotions. Each bonus has its own specific terms and conditions, which will be stated on the relevant promotions page.
Most bonuses at koi388 are subject to wagering requirements (rollover) before a Player is permitted to make a withdrawal. For example, a bonus with a 20x rollover means the Player must wager the bonus amount 20 times in eligible games before any winnings derived from the bonus can be withdrawn.
Each Player is eligible to receive each bonus offer only once unless otherwise stated. Attempts to claim the same bonus more than once through multiple accounts or other means will be considered fraudulent and will result in account closure.
koi388 reserves the right to modify, suspend, or terminate any promotion or bonus offer at any time without prior notice. Such changes will not affect bonuses currently in the process of fulfilling rollover requirements.
All games on the koi388 platform use a Random Number Generator (RNG) system that has been independently verified by third-party auditors. This ensures that every game round is random and cannot be manipulated by any party, including koi388 itself.
Players are fully responsible for all activities that occur under their account. This includes all bets placed, all financial transactions, and all communications sent through the account. If you suspect your account has been accessed without authorisation, please contact the koi388 support team immediately.
All settled game results are final and may not be disputed unless there is substantial evidence of a technical system failure that can be verified by koi388. Complaints relating to game results must be submitted within 72 hours of the relevant game being settled.
The following are strictly prohibited on the koi388 platform and may result in immediate account closure, forfeiture of balance, and possible legal action:
Strict Action: koi388 employs a sophisticated fraud detection system. Any attempt to manipulate the system will be detected and acted upon immediately, including account closure without refund.
Koi388 reserves the right to suspend or close any account at any time where there is reasonable cause to do so, including but not limited to: suspected fraud, failure to complete KYC verification, breach of these terms, or upon request by the relevant authorities.
Players may close their account at any time by contacting the koi388 support team. Prior to closure, all active bonus wagering requirements must be fulfilled, or the relevant bonuses will be forfeited. Any remaining real-money (non-bonus) balance in the account will be returned to the Player via the original payment method within the stipulated timeframe.
Players who wish to take a temporary break from the koi388 platform may activate the self-pause option in their account settings. The pause period can be set from 24 hours up to 6 months. During the pause period, Players will be unable to access their account or carry out any transactions.
Koi388 shall not be liable for any loss or damage arising from:
Under any circumstances, koi388's maximum liability to any Player is limited to the actual deposit amount made by the Player within the 30 days preceding the claim.
All content on the koi388 platform, including but not limited to logos, brand names, interface design, game graphics, text, software, and source code, is the exclusive property of koi388 or its respective licensors. Players are not permitted to copy, modify, distribute, or use any content from the koi388 platform for commercial purposes without written consent from koi388.
The name "koi388" and the koi fish logo are registered trademarks. Unauthorised use of these trademarks is prohibited and may be subject to legal action.
Koi388 is fully committed to providing a safe and responsible gaming environment. We offer a range of tools to help Players manage their gaming habits:
If you or someone you know is showing signs of a gambling problem, please contact a relevant support organisation. For more information, visit the Responsible Gaming us.
Koi388 takes the protection of Players' personal data seriously and operates in compliance with applicable data protection laws in Malaysia. Personal information you provide to us is used solely for platform operations, payment processing, identity verification, and service communications.
Koi388 will not sell, rent, or disclose Players' personal information to any third party without the Player's consent, except as required by law or court order. For full details on how we handle your data, please refer to Privacy Policy koi388.
All data stored on koi388 servers is protected with high-level encryption. We use 256-bit SSL protocol to ensure the security of all communications between your device and our platform.
Koi388 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of material changes will be communicated to Players via registered email or in-platform notification at least 7 days before the changes take effect, except in emergency circumstances.
Continued use of the koi388 platform after the effective date of any updated terms constitutes full acceptance of those changes. If you do not agree with the updated terms, you have the right to close your account before the new terms take effect.
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to these Terms shall first be resolved through negotiation. If negotiation fails, the dispute shall be referred to the appropriate courts of Malaysia.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
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