Koi388 values the privacy of every player. This document transparently explains how we collect, use, store, and protect your personal information while you use our platform.
Your data is secure and will never be sold to any third party.
Six core pillars that form the foundation of koi388's privacy policy in protecting Malaysian players' information.
Koi388 only collects information genuinely necessary to manage your account and process your transactions. No excess data is collected without clear justification.
All data transmitted between your device and koi388's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Koi388 has never and will never sell, rent, or commercialise players' personal data to any third party for marketing or any other purpose.
You have the right to access, correct, transfer, or request deletion of your personal data at any time through your account settings or by contacting us.
The koi388 Privacy Policy is developed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are fully upheld.
The koi388 security team monitors our systems around the clock to detect any suspicious activity and prevent unauthorised access to the player database.
This Privacy Policy is issued by koi388 and applies to all users who register, browse, or use the services provided through the koi388 platform, including the website, mobile app, and all associated customer service channels.
By using the koi388 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree to the terms stated, please discontinue use of this platform.
Koi388 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all personal information collected is processed lawfully, fairly, and transparently — in alignment with the seven data protection principles set out in the PDPA.
This Privacy Policy may be updated from time to time. Players will be notified by email or in-platform notification when significant changes are made. The latest effective date is stated at the top of this document.
Koi388 collects your personal information from various sources as you interact with our platform. Below are the main categories of data we collect, along with the purpose of collection:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth | KYC verification & age control |
| Contact | Email address, phone number | Account communications & support |
| Financial | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser, cookies | Platform security & optimisation |
| Behaviour | Game records, betting history, active session time | Responsible gaming & service improvement |
| Communications | Support chat logs, sent emails | Complaint resolution & quality control |
Koi388 does not collect special category information such as health data, criminal records, political views, or religious beliefs unless specifically required by law or the relevant authorities.
In certain situations, koi388 may receive information about you from payment service providers such as DuitNow and FPX, accredited identity verification agencies, and public information sources for further verification purposes. All information received from third parties is processed to the same data protection standards as data collected directly.
Koi388 uses your personal data only for lawful and clearly stated purposes. We will not process your data for any other purpose without first obtaining your consent.
Your personal information is used to create and manage your player account, process deposits and withdrawals via supported Malaysian local payment methods, verify your identity through the mandatory KYC process, and confirm that you meet the minimum age requirement of 18 years.
Technical data such as IP addresses and login records are used to detect unauthorised access attempts, identify fraud patterns, and protect the integrity of your account. koi388's fraud detection system operates automatically and continuously to ensure a safe gaming environment for all users.
Koi388 is obligated to process certain data to comply with applicable legal requirements, including anti-money laundering (AML) reporting obligations, tax responsibilities, and any directives issued by competent authorities in Malaysia.
Your email address and phone number are used to send important account notifications, transaction confirmations, policy updates, and security alerts. You can manage your marketing communication preferences through your account settings.
Purpose Limitation Principle: koi388 will not use data collected for one specific purpose for any other unrelated purpose without your explicit and express consent.
Koi388 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where koi388 may need to share your data with certain parties:
Koi388 works with carefully selected service providers to support platform operations, including payment processors (DuitNow, FPX, Touch 'n Go, Boost, GrabPay), cloud service providers for secure data storage, identity verification systems for the KYC process, and email and communications service providers. All these partners are bound by strict confidentiality agreements and are required to process your data solely in accordance with koi388's instructions.
Koi388 may be required to disclose your personal information to government authorities, law enforcement bodies, or courts when mandated by Malaysian law or a valid court order. In such situations, koi388 will endeavour to notify you in advance where permitted by applicable law.
Should koi388 be involved in any merger, acquisition, or asset sale, players' personal data may be transferred as part of the business assets. Players will be informed before their data is transferred and becomes subject to a different privacy policy.
International Data Transfers: Should your data need to be transferred outside Malaysia, koi388 ensures that protection equivalent to PDPA standards is maintained through appropriate data transfer agreements.
Koi388 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the koi388 platform.
Koi388 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you.
As a koi388 player based in Malaysia, you hold certain rights regarding your personal data under the PDPA 2010. koi388 respects and facilitates the exercise of these rights:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data, subject to legal requirements.
Object to the processing of your data for direct marketing purposes.
Obtain your data in a portable, reusable format.
Restrict the processing of your data in certain circumstances.
To exercise any of the above rights, contact koi388's Data Protection Officer via email at [email protected] or via live chat on the platform. We will process your request within 21 business days.
Koi388 continuously invests in the latest security infrastructure to ensure that players' personal data remains protected against cyber threats, unauthorized access, and data breaches at all times.
In the event of any data breach affecting your personal information, koi388 will notify the relevant authorities and affected players within the timeframe stipulated by law, along with the remedial steps being taken.
The koi388 platform is strictly for individuals aged 18 and above. koi388 does not intentionally collect or process any personal data from individuals under the age of 18. Should we discover that data has been collected from a child or underage individual, the account in question will be immediately closed and the data deleted as soon as possible.
Parents or guardians who discover that their child has registered on the koi388 platform are urged to contact us immediately at [email protected] so that immediate action can be taken.
Koi388 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer.
For significant changes, koi388 will notify you via in-platform notifications and your registered email at least 14 days before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.
Continued use of the koi388 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
Current Effective Date: This Privacy Policy takes effect from 1 January 2026 and supersedes all previous versions.
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